BigWin69 Privacy Policy

1Introduction

BigWin69 ("the Platform," "we," "us," or "our") is committed to protecting the personal data of every player who registers and plays on our platform. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide to us, and outlines the rights available to you as a player located in the Philippines.

This Privacy Policy applies to all personal data processed in connection with your use of the BigWin69 website at bigwin69.com, any mobile application we make available, and all related services and features accessible through these channels.

Our privacy practices comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. By registering an account and using BigWin69, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

If you have any questions about this Privacy Policy or how your data is handled, you can reach our Data Protection Officer through the contact details provided at the end of this document.

2Data We Collect

BigWin69 collects personal data that is necessary to provide our gaming and sports betting services, verify your identity, process financial transactions, and comply with applicable legal obligations. We collect only the data we genuinely need and do not collect sensitive personal information beyond what is required for regulatory compliance.

The categories of personal data we collect include:

We do not intentionally collect special categories of personal data — such as health information, religious beliefs, or political opinions — unless you voluntarily provide such information in the context of a responsible gaming request, in which case it is handled with the highest level of care and confidentiality.

3How We Collect Data

BigWin69 collects personal data through several channels, all of which are disclosed transparently in this Privacy Policy:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide personal data to us directly.
• Automatically through the platform: When you browse or use BigWin69, our servers automatically collect technical and usage data including your IP address, device identifiers, browser type, and session activity through cookies and similar technologies.
• From third-party verification providers: We may receive identity and age verification data from licensed third-party KYC providers who assist us in confirming the details you submit during registration.
• From payment providers: When you transact via GCash, Maya, or a Philippine bank, our payment processing partners may share transaction-level information with us to confirm the success or failure of financial operations.
• From fraud prevention services: We may receive signals from third-party fraud detection platforms that help us identify and prevent suspicious activity on player accounts.

4How We Use Your Data

BigWin69 uses personal data only for legitimate purposes directly related to providing our services and complying with applicable Philippine laws. We do not process personal data in ways that are incompatible with the original purposes for which it was collected.

The specific purposes for which we process your personal data include:

• Account creation and management: Setting up your BigWin69 account, verifying your identity and age (21+), and maintaining your account throughout its lifetime.
• Financial transaction processing: Crediting deposits in ₱ via GCash, Maya, or Philippine bank transfer, and processing withdrawal requests to your nominated payment account.
• Identity and compliance verification: Fulfilling Know Your Customer (KYC) obligations and Anti-Money Laundering (AML) requirements under applicable Philippine law.
• Customer support: Responding to your queries, resolving disputes, and providing assistance with account issues through live chat and email.
• Responsible gaming: Monitoring gaming patterns and using data to identify players who may be at risk and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Platform improvement and analytics: Analysing how players use BigWin69 to improve game offerings, page performance, and the overall user experience.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multiple account registrations, and other prohibited conduct.
• Legal and regulatory compliance: Meeting our obligations under Philippine law, responding to regulatory enquiries, and maintaining required records.
• Marketing communications: Sending you information about BigWin69 promotions, bonuses, and platform updates, where you have consented to receive such communications. You can opt out at any time.

5Sharing Your Data

BigWin69 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only with the categories of recipients described below, and only to the extent necessary to fulfil the relevant purpose:

• Payment processors: GCash, Maya, and Philippine banking partners receive the minimum financial data required to process your deposit or withdrawal transaction.
• Identity verification providers: Licensed KYC service providers receive your identity documents and verification data solely for the purpose of confirming your identity and age on our behalf.
• Fraud and security services: Third-party fraud prevention platforms may receive technical data such as IP addresses and device fingerprints to help us identify and block suspicious activity.
• Game and software providers: Where required to deliver specific games or platform features, relevant usage and session data may be shared with our licensed game suppliers under strict confidentiality agreements.
• Legal and regulatory authorities: We may disclose personal data to government agencies, law enforcement, or regulatory bodies in the Philippines when required by law or valid legal process, including for AML reporting obligations.
• Professional advisers: Our legal, accounting, and compliance advisers may have access to personal data where strictly necessary for the provision of their professional services.

All third parties who receive personal data from BigWin69 are required to handle that data in a manner consistent with this Privacy Policy and applicable Philippine data privacy law. We do not permit them to use your data for their own unrelated purposes.

6Data Retention

BigWin69 retains personal data for as long as your account is active and for the periods required to comply with our legal, regulatory, and contractual obligations. We do not keep personal data for longer than is necessary for the purposes outlined in this Privacy Policy.

The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in line with AML retention requirements under Philippine law.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• Customer support communications: Retained for up to three (3) years from the date of your last support interaction, to facilitate dispute resolution.
• Technical and usage data (logs): Typically retained for twelve (12) months from collection, unless a specific security or legal investigation requires extended retention.
• Marketing preferences: Retained until you withdraw consent or opt out of marketing communications.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with you. If you request account closure, we will action your request promptly, though certain data will be retained for the minimum periods required by law even after account closure.

7Security Measures

BigWin69 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• Encryption in transit: All data transmitted between your browser or app and our servers is encrypted using TLS (Transport Layer Security) protocols.
• Encryption at rest: Sensitive personal and financial data stored on our systems is encrypted using industry-standard algorithms.
• Access controls: Personal data is accessible only to authorised BigWin69 personnel who require it to perform their role. Access is governed by role-based permissions and regularly reviewed.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their BigWin69 accounts for an additional layer of protection. Internal system access by staff also requires multi-factor authentication.
• Regular security audits: Our systems and data handling practices are subject to regular internal and external security reviews to identify and remediate vulnerabilities.
• Incident response: We maintain a documented data breach response procedure that includes player notification and NPC reporting within the timeframes required by Philippine law.

8Cookies and Tracking Technologies

BigWin69 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on the platform. A cookie is a small text file placed on your device when you visit our website. We use the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings, last visited pages, and responsible gaming tool configurations to provide a more personalised experience.
• Analytics cookies: Help us understand how players navigate and use BigWin69, which pages are most visited, and where users encounter issues. Data collected is aggregated and used to improve the platform.
• Security and fraud prevention cookies: Track device identifiers and session patterns to detect and prevent multiple account registrations, bot activity, and other forms of fraud.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain parts of the BigWin69 platform from working correctly. Detailed instructions for managing cookies are available in your browser's help documentation.

BigWin69 does not use third-party advertising cookies or tracking pixels that would allow external advertisers to build profiles based on your activity on our platform.

9Marketing Communications

With your consent, BigWin69 may send you promotional communications about new games, bonus offers, VIP Program updates, and platform news. These communications may be delivered by email or SMS to the contact details registered on your account.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email we send
• Updating your communication preferences from within your BigWin69 account dashboard
• Contacting our support team via live chat and requesting to be removed from marketing lists

Opting out of marketing communications does not affect our ability to send you essential transactional communications such as deposit confirmations, withdrawal notifications, security alerts, or updates required by law. These service-related messages will continue regardless of your marketing preferences.

10Minors and Age Policy

BigWin69 strictly prohibits participation by persons under the age of 21 years. We do not knowingly collect personal data from individuals under 21. During the registration process, all applicants are required to confirm that they meet the minimum age requirement.

Before processing a player's first withdrawal, BigWin69 conducts age and identity verification using government-issued Philippine identification documents. If our verification process reveals that an account holder is under 21, the account will be immediately closed, all funds will be handled in accordance with applicable regulations, and any associated personal data will be deleted or anonymised except where retention is required by law.

If you believe that a person under the age of 21 has registered an account on BigWin69, please contact our support team immediately so we can investigate and take appropriate action. We take underage participation seriously and treat all such reports as a high priority.

11Cross-Border Data Transfers

Some of the service providers and technology partners that BigWin69 works with may be based outside the Philippines. Where personal data is transferred to a recipient in another country, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the requirements of the Data Privacy Act of 2012.

Safeguards for cross-border transfers may include:

• Contractual data processing agreements that impose obligations on the recipient equivalent to those required by Philippine privacy law
• Transfers to countries that the National Privacy Commission recognises as providing an adequate level of data protection
• Transfers that are necessary for the performance of our contract with you, such as processing a payment through an international payment infrastructure

BigWin69 does not transfer personal data to countries or organisations without first confirming that appropriate protections are in place. If you would like more information about the specific safeguards applicable to a particular transfer, you may contact our Data Protection Officer.

12Changes to this Privacy Policy

BigWin69 may update this Privacy Policy from time to time to reflect changes in our data handling practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The most current version of this Privacy Policy is always available at bigwin69.com/privacy-policy. The effective date of the latest revision is displayed at the top of this page. Your continued use of BigWin69 following any changes constitutes your acceptance of the updated Privacy Policy.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and may request account closure by contacting our support team. We will process your closure request and handle your personal data in accordance with the retention obligations described in Section 6.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way BigWin69 handles your personal data, you can reach our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly from any page on the BigWin69 platform. This is the fastest way to get a response on data privacy matters.
• Email: [email protected] — plain text, not a clickable link. Please include your registered account email and a clear description of your request.

We will acknowledge your request within three (3) business days and aim to resolve all data privacy enquiries within thirty (30) days of receipt, in line with the timeframes prescribed by the National Privacy Commission.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph.